Whether you have a question about your order, need help choosing the perfect desk buddy, or just want to share your feedback, our team is ready to help. Remember Our Promise: we treat you like family, and we’ll do everything we can to make it right.

📬 How to Reach Us

📧 Email Support

• Email: cyictoy@outlook.com

• Average Response Time: Within 48 hours (usually much faster!). Our team checks messages 7 days a week to ensure you get soft relief when you need it most.

🏢 Headquarters & Fulfillment

• Operated by Guangzhou Walawala Trading Co., Ltd.

• Orders are fulfilled from our US warehouse.

• Why this matters: Transparency is our priority. While our journey started on a cramped student balcony, we now dispatch our premium squishies from dedicated fulfillment centers to ensure they arrive safely at your doorstep.