We proudly offer worldwide shipping via DHL, USPS, and other prestigious firms! Please note order processing time is typically 7-10 business days.
Once your order has shipped, the estimated delivery time is between 7 and 20 business days. Please check specific delivery and processing time at product checkout.Once your package leaves our hands, you will receive a shipping confirmation email with your tracking number.

Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.

Sorry! To ensure your order arrives on time, we generally begin processing an order as soon as it is placed. As a result we are unable to make any changes to your order after it is placed.

Carriers sometimes mark packages as delivered a day early or leave them in safe spots. Please:

1. Check around your porch, mailbox, or with neighbors.

2. Wait 24 hours to see if it arrives.
   If it’s still missing, email us at cyictoy@outlook.com. Remember Our Promise: We treat you like family, and we’ll do everything we can to make it right!

Not at all! Because our premium squishies travel across countries and ocean climates, extreme weather during transit can temporarily affect their texture. If your squishy feels a bit stiff upon arrival, just keep it in a warm room for a few hours or gently warm it between your hands. It will bounce back to its perfect, velvety slow-rise texture in no time!

Don't panic! It's completely normal for international shipping carriers to take 24–48 hours to scan and update tracking information after the label is created. If your package is crossing borders, tracking may temporarily pause while it clears customs. Rest assured, your package is still safely on its way to you!